What types of gardening services does Maple Grove Gardens usually provide?

Maple Grove Gardens typically handles regular garden maintenance, planting, bed cleanup, pruning, and seasonal preparation. The focus is on keeping outdoor spaces healthy and tidy, with work adjusted to the needs of each property.

What is included in a standard garden visit?

A standard visit usually includes tasks such as weeding, deadheading, light pruning, edging, and general cleanup around planting areas. If needed, the team can also review the garden layout and suggest practical care for shrubs, perennials, and other planted areas.

How does Maple Grove Gardens price gardening work, and do you provide quotes before starting a project?

Pricing is usually based on the size of the garden, the type of work needed, and how much time the job is likely to take. Maple Grove Gardens can provide a quote after reviewing the space and understanding your goals, so you have a clear idea of the expected cost before any work begins.

What can change the cost of a gardening job?

Several things can affect the final price, including the condition of the garden, access to the property, seasonal timing, and whether special materials or cleanup are needed. Larger or more detailed projects in Canadian growing conditions often take more planning, so the quote may reflect that extra effort.

How can I contact Maple Grove Gardens, and what is the best way to get started?

You can reach Maple Grove Gardens through the contact form, by phone, or by email if those options are listed on the site. To get started, share a few details about your garden, the type of help you need, and your preferred timeline so the team can point you in the right direction.

Terms of Service for Maple Grove Garden Services Ltd.

Effective Date: July 16, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern the provision of garden and related property maintenance services by Maple Grove Garden Services Ltd. (the “Company,” “we,” “us,” or “our”) to any customer, client, property owner, tenant, manager, or other person or entity who requests, books, receives, or pays for our services (the “Client,” “you,” or “your”).

By requesting a quote, booking services, authorizing work, allowing access to a property, or paying an invoice, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with any written estimate, proposal, work order, service agreement, or invoice issued by Maple Grove Garden Services Ltd. If you do not agree to these Terms, you must not use our services.

These Terms are intended to be interpreted in accordance with the laws of Canada and the laws of the Province of British Columbia, as applicable.

2. Scope of Services

Maple Grove Garden Services Ltd. provides garden and landscape maintenance services, which may include, without limitation:

Lawn mowing and edging
Seasonal garden bed maintenance
Shrub and hedge trimming
Spring and fall cleanups
Planting and annual flower installation
Mulching and soil amendment
Irrigation system checkups

All services are provided based on the information available at the time of the estimate or booking and may be adjusted where site conditions, weather, access, safety concerns, plant health, pest issues, irrigation defects, or other circumstances require modification.

Unless expressly stated in writing, our services do not include arborist services, pest control, fertilization programs, structural landscaping, excavation, electrical work, plumbing repairs, or any work requiring a licensed trade or permit. Any such work must be separately agreed to in writing and may be subcontracted where permitted by law.

3. User Obligations and Responsibilities

You agree to:

Provide accurate, complete, and current information about the property, access instructions, and service needs.
Ensure safe and unobstructed access to the service location, including gates, yards, driveways, and utility areas.
Disclose known hazards, including but not limited to pets, aggressive animals, underground utilities, sprinkler heads, irrigation lines, hidden obstacles, unstable surfaces, insect nests, toxic plants, and contaminated materials.
Obtain all necessary permissions from property owners, strata corporations, landlords, tenants, or other interested parties before services begin.
Secure or remove personal property, fragile items, ornaments, furniture, hoses, toys, electrical cords, and other movable objects that may interfere with work or be damaged during service.
Keep pets and children away from work areas during service hours.
Notify us promptly of any concerns, complaints, or alleged service deficiencies.
Comply with all applicable municipal, provincial, and federal laws, bylaws, and property rules relating to the site.

You acknowledge that garden and maintenance work may disturb soil, attract insects, expose buried debris, or reveal pre-existing damage. We are not responsible for conditions that are concealed, pre-existing, or outside our control.

4. Payment Terms and Conditions

Fees for services will be set out in our estimate, service agreement, or invoice. Unless otherwise agreed in writing, all amounts are stated in Canadian dollars and are subject to applicable taxes, including GST/HST/PST where required.

Unless otherwise specified:

Invoices are payable upon receipt.
Recurring or seasonal services may require advance payment, a deposit, or pre-authorization.
Late payments may be subject to interest at the maximum lawful rate, or if no rate is specified, at 2% per month (24% per year), calculated from the due date until paid in full.
We may suspend, delay, or cancel services for overdue accounts.
You are responsible for any collection costs, returned payment fees, chargeback fees, and reasonable legal fees incurred in collecting overdue amounts, to the extent permitted by law.

Estimates are based on the anticipated scope of work and site conditions. If actual conditions differ materially, additional charges may apply for extra labour, materials, disposal, equipment, or return visits, provided such charges are reasonably communicated to you where practicable.

We may, at our discretion, require a deposit for special projects, seasonal installation work, or new clients. Deposits may be applied to the final invoice unless otherwise stated.

5. Cancellation and Refund Policy

You may cancel or reschedule a service by contacting us as early as possible. For recurring or seasonal services, we request at least 48 hours’ notice. Short-notice cancellations may result in a cancellation fee, missed visit fee, or charge for reserved crew time, travel, and preparation, where permitted by law and reasonably disclosed.

If you cancel a prepaid service, any refund will be determined based on the work already performed, materials purchased, non-refundable third-party costs, and administrative expenses. Deposits for custom, seasonal, or material- dependent services may be non-refundable to the extent permitted by law where work has commenced or expenses have been incurred.

We may cancel or reschedule services due to weather, unsafe site conditions, equipment failure, staff illness, supply shortages, or force majeure events. Where possible, we will offer a new service date. If we cancel a prepaid service and do not reschedule within a reasonable time, we will refund amounts paid for undelivered services, less any non-recoverable third-party costs already incurred on your behalf.

6. Liability Limitations

To the fullest extent permitted by applicable law, Maple Grove Garden Services Ltd. shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of use, loss of profits, loss of enjoyment, loss of landscaping value, or business interruption, arising out of or related to the services or these Terms.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the services, whether in contract, tort, negligence, strict liability, or otherwise, shall not exceed the amount paid by you to Maple Grove Garden Services Ltd. for the specific service giving rise to the claim.

We are not responsible for:

Damage caused by pre-existing defects, hidden hazards, or site conditions not reasonably visible or disclosed;
Damage resulting from irrigation leaks, broken sprinkler heads, underground utilities, or concealed obstacles;
Natural phenomena, drought, disease, pests, weather extremes, frost, heat, wildlife, or plant failure not caused by our negligence;
Damage arising from acts or omissions of the Client, property occupants, tenants, contractors, or third parties;
Loss or damage to unsecured items left in work areas;
Any failure to achieve a particular aesthetic result where environmental or site conditions limit outcomes.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, wilful misconduct, or gross negligence where such exclusion is prohibited.

7. Intellectual Property Rights

All content provided by Maple Grove Garden Services Ltd., including estimates, proposals, service descriptions, photographs, designs, schedules, written recommendations, and other materials, remains our property or the property of our licensors unless otherwise agreed in writing.

You may use such materials only for the purpose of receiving and managing our services. You may not reproduce, distribute, modify, publish, or commercially exploit our materials without our prior written consent, except as permitted by law.

We may take photographs or videos of work sites before, during, or after service for documentation, quality control, training, insurance, and marketing purposes, provided we handle personal information in accordance with applicable privacy laws and any lawful consent requirements. Where practicable, we will avoid capturing identifying personal information not relevant to the work.

8. Data Protection and Privacy

Maple Grove Garden Services Ltd. collects, uses, and discloses personal information only as necessary to provide services, communicate with you, process payments, maintain records, comply with legal obligations, and improve our operations.

Personal information may include your name, address, email address, phone number, billing information, service preferences, property access instructions, and any other information you choose to provide. We may also collect service-related records, invoices, and communications.

We take reasonable administrative, technical, and physical safeguards to protect personal information against loss, unauthorized access, disclosure, alteration, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may share personal information with trusted service providers, payment processors, subcontractors, insurers, legal advisors, or government authorities where required or permitted by law. Where information is transferred outside British Columbia or Canada by a service provider, it may be subject to the laws of that jurisdiction.

For questions about privacy or to request access or correction of your personal information, contact us using the details below. Any privacy rights are subject to applicable law, including British Columbia and Canadian privacy legislation such as the Personal Information Protection Act (British Columbia) and, where applicable, PIPEDA.

9. Force Majeure

Neither party will be liable for failure or delay in performing obligations under these Terms to the extent caused by events beyond reasonable control, including but not limited to severe weather, storms, wildfires, floods, ice, power outages, labour disputes, supply chain disruptions, pandemics, public health restrictions, acts of government, civil unrest, accidents, equipment failure, or other force majeure events.

Where such an event occurs, performance will be suspended for the duration of the event and resumed as soon as reasonably practicable. If the event continues for an extended period, either party may cancel the affected services upon written notice, subject to payment for work already performed and non-recoverable costs incurred.

10. Changes to Terms

Maple Grove Garden Services Ltd. may update or modify these Terms from time to time. The revised Terms will take effect on the date stated in the updated version or, if no date is stated, upon posting or delivery to you, as applicable.

Continued use of our services after the effective date of updated Terms constitutes acceptance of the revised Terms. If a change materially affects an existing service arrangement, we will act reasonably and, where appropriate, provide notice.

11. Applicable Law and Jurisdiction

These Terms and any dispute arising out of or relating to them, the services, or any related transaction will be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You agree that the courts located in British Columbia, Canada, shall have exclusive jurisdiction over any dispute, claim, or proceeding arising out of or relating to these Terms or the services, subject to any mandatory consumer protection law that provides otherwise.

12. Contact Information

For questions, service requests, complaints, or notices regarding these Terms, contact:

Maple Grove Garden Services Ltd.
4820 Cheadle Road
Kelowna, BC V1W 4A9
Canada

Email: [email protected]
Phone: +1 (250) 769-4837

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect. If any invalid provision can be modified to make it enforceable, it will be interpreted as modified to the extent legally permissible and consistent with the parties’ original intent.

These Terms constitute the entire agreement between you and Maple Grove Garden Services Ltd. regarding the subject matter herein, except as supplemented by a written service agreement, estimate, or invoice.

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